Elephantdrive java applet upload error

Just checking top online backup solution providers past fewdays, today I am doing test with elephantdrive.net online backup system.  They are providing Windows and Mac backup clients as well as Java based explorer interface so that from any OS you can upload/download files.

Done. Test account created with 1GB free space. Tried to upload some files using explorer interface using firefox. Java applet keep on loading…loading… 10 mins…. 15mins no use!!!

Ok, Changed browser to IE8, no use.  Tried all following combinations without any luck.

OS: Windows xp – 32bit – sp2,Linux ( Redhat,Ubuntu)

Browsers: IE8,6 and firefox 3.5 with Java 1.6 (SUN/Oracle)

Net speed : 1mb up/down

Just sent mail to support detailing all above data. Lets see. Some of online backup reviewers saying elephant drive sucks in support wise. Lets see its correct or not. I will update this post once I got reply from  elephantdrive.

It download around 7-8 mb applet and fails with no update

Java error :

Java Plug-in 1.6.0_14
Using JRE version 1.6.0_14-b08 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\root
—————————————————-

Reading certificates from 7296 https://www.elephantdrive.com/java/SElephantDrive_WebClient-1.0.10.jar | C:\Documents and Settings\root\Application Data\Sun\Java\Deployment\cache\6.0\13\171d684d-4bc9b392.idx
Reading certificates from 125858 https://www.elephantdrive.com/java/SElephantDrive_Core_Crypto-1.0.7.jar | C:\Documents and Settings\root\Application Data\Sun\Java\Deployment\cache\6.0\8\40507f08-2fdfe527.idx
Exception in thread “thread applet-ElephantDrive.UI.AppletInterface-1” java.lang.NoClassDefFoundError: org/apache/axis2/AxisFault
at ElephantDrive.UI.AppletInterface.init(AppletInterface.java:63)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: org.apache.axis2.AxisFault
at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClassInternal(Unknown Source)
… 3 more
Caused by: java.io.IOException: open HTTP connection failed:https://www.elephantdrive.com/java/org/apache/axis2/AxisFault.class
at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown Source)
at sun.plugin2.applet.Applet2ClassLoader.access$000(Unknown Source)
at sun.plugin2.applet.Applet2ClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
… 7 more

UPDATE:

I got reply in business hrs as follows. Anyway I replied them back..lets see

Thanks so much for alerting us to your issue.  I will pass this error information along to our engineering team for further investigation.  By the way, we appreciate the detailed information regarding platform, browser, an OS that you’ve provided.  It will be much easier to diagnose and resolve the issue.

Two other pieces of information may help our effort:

1.  Are you able to see the pink bar with the current java information displayed on our download page, here: http://www.elephantdrive.com/download/index.aspx.

2.  Are you presented with any certificate alerts or warnings by your browser(s)?

Thanks for your patience – we’ll get this resolved as soon as possible.

UPDATE:

No mail from them until now 😦 , really their support sucks ?? I will wait for some more days

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One response to “Elephantdrive java applet upload error

  1. Unhappy Elephant Drive Customer

    I have been getting the same error while trying to retreive files for months now.

    Elephant Drive has been ignoring me for months, even on twitter. I sent them a tweet, got no response yet they kept tweeting!

    They happily bill my credit card though.

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